1. Our policy lasts 24 Hours from the order you purchased/ Product received. If 24 Hours have gone by since your purchase, unfortunately we can’t offer you a refund.
  2. Conveniently place your return request online through an email at if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state within 24hours.
  3. To complete your return, we require a receipt or proof of purchase. Preferably, a screen shot of the receipt you get through email by us after making of the purchase.
  4. There won’t be any return policy for Novels including novellas, short stories, poetry, general and narrative non-fiction, biographies and memoirs, current affairs, business, travel, cookery, religion, philosophy and self-help, reference and quizzing, photography and illustrated books.

 These will be replaced within 14 business days if buyer finds them in a bad condition.

Once the seller (ecommerce sellers or any third party) or Bigfoot06 Publications (OPC) PVT. LTD receives the original item, Refunds will be initiated or if same product is in stock then replacement will be done.

In case, a replacement cannot be issued, a refund will be provided.

  1. There is no return policy of services opted by customer like editing/marketing including book reviews/ Beta reading/ /publishing/proofreading /cover design.



  1. Once your return email query is received by us, we will send you an email to notify you that we have received your query. We will also notify you of the approval or rejection of your refund.
  2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, or at the bank details which you will provide within a certain amount of days, probably within 7 business days.
  3. If you don’t get the return within the promised date, contact us immediately at

Late or missing refunds (if applicable)

Bigfoot Publications (OPC) PVT. LTD believes in customer welfare and provide hassle free and affordable Publishing. We are strong to our words but,

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card/debit company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

We will not refund anything if we have started working on your proposal/work and have completed 20% of the same.